CUSTOMER SERVICE SKILLS TRAINING

ABOUT THIS EVENT

This training programme organized by Service Skills Limited will equip participants with the knowledge and skills to deliver exceptional customer service first time and every single time.

COURSE OVERVIEW:
*Understanding Customer Service
*Customer Service Principles
*Developing a customer service culture
*Benefits of exceptional customer service
*Identifying customer's expectations
*Listening and Questioning Skills
*Handling Irate Customers
*Building 'Emotional Bank Accounts' with customers
*Turning complaints into opportunities
*Emotional Intelligence
*Effective Telephone Techniques
*Speed in Customer Service
*Teamwork
*Service Recovery
*Customer Service Measurement
*Do's and Don'ts in Customer Service

TRAINING OUTCOMES: At the end of the training, participants would have mastered the skills necessary to:
*Deliver exceptional service to customers
*Recognize good or bad customer service in their service interactions with customers
*Ensure repeat purchases by customers
*Turn your customers to your brand advocates
*Handle irate customers
*Handle telephone calls more professionally
*To take corrective measures when service goes wrong
*Project a positive image when serving customers.

FOR WHOM:
*Customer Service Managers
*Sales & Marketing Managers
*Customer Service Officers
*Sales & Marketing Executives
*Call Center Agents
*Client Service Officers
*Relationship Officers
*Front Office Staff
*NYSC Members
Every one that deals with customers, either internal or external, face- to- face, via email or over the phone.

TRAINING METHODOLOGY: This training has been designed to be highly interactive. Training will be delivered via lectures supported by group exercises, discussions, video, case study analysis and role plays.

DATE: Saturday 11th July, 2015 (Batch 1) Saturday 18th July, 2015 (Batch 2)
TIME: 9am- 5pm
VENUE: SMTS TRAINING CENTRE. Plot 643 Somide Odujinrin Avenue, Omole Phase 2, Lagos.
FEE: N15,000 per participant.
This fee covers course materials, tea/snacks, lunch & certificate.

REGISTRATION: To register for the training send an email to or you can also reach us on info@serviceskillslimited.com.
For enquries you can contact us on 08178270106

Tickets are no longer on sale for this event

Location

SMTS TRAINING CENTRE. Plot 643 Somide Odujinrin Avenue, Omole Phase 2